Privacy Policy
Allan's Flowers, located at 5012 16th Ave NW, Calgary, AB T3B 0N3, is committed to handling personal information with care and in a way that is appropriate for a local flower shop serving customers in Calgary and surrounding areas. This policy explains what information may be collected through this website, phone calls, email messages, and direct order inquiries, why that information is used, how long it may be kept, and what choices customers have. Questions about privacy may be sent to [email protected] or directed by phone to +1 403-288-2190.
When a visitor submits a contact form or places an inquiry, Allan's Flowers may collect personal details such as name, email address, phone number, recipient information, delivery address, venue details, event date, preferred products, budget notes, card messages, and any other information the customer chooses to provide. If a customer contacts the business by phone or email, the shop may also record practical order notes that help with preparing a quote, coordinating delivery, or following up on service questions. Payment processing information, when applicable, should be handled through the business's approved payment methods and is not intended to be stored on this static website itself.
Personal information is used to respond to inquiries, confirm order details, arrange flower delivery, prepare wedding or sympathy quotes, recommend suitable products, communicate about substitutions or availability issues, and maintain ordinary customer service records. Information may also be used to reduce failed deliveries by confirming access instructions, business hours, venue requirements, or recipient availability. Allan's Flowers does not collect personal information for unrelated resale purposes, and customer inquiry data is used primarily to provide or support the requested floral or gift service.
Data may be shared only when reasonably necessary to operate the service. That could include sharing recipient and delivery details with staff or delivery personnel, discussing event scope with approved subcontractors if a wedding or large order requires outside support, or disclosing information when required by law, court order, insurance obligations, or a legitimate safety concern. Allan's Flowers does not aim to disclose more data than necessary for the specific task. The business does not state that it sells customer information to third-party marketing brokers.
This website may use basic technical data such as browser type, device characteristics, approximate location inferred from internet traffic, and simple usage logs generated by the hosting environment for security, maintenance, spam reduction, and performance review. If cookies or similar technologies are used by the hosting platform, they should be limited to essential site operation, traffic measurement, or spam protection rather than intrusive profiling. Visitors who prefer not to use optional cookies can usually manage that through their browser settings, though some website features may behave differently.
Allan's Flowers takes reasonable administrative and technical steps to protect information against unauthorized access, loss, misuse, or disclosure. Even so, no website, email channel, or internet transmission can be guaranteed to be perfectly secure. Customers should avoid sending highly sensitive financial data through ordinary contact forms or unsecured email. Inquiry and contact form records are retained only as long as reasonably necessary for customer service, order fulfillment, recordkeeping, dispute handling, and legal or tax obligations, but contact form data should not be kept for more than 24 months unless a longer retention period is required for an active transaction, legal issue, or accounting obligation.
Customers may request access to their personal information, ask for corrections to inaccurate details, or request deletion where retention is no longer necessary and no legal exception applies. Because Allan's Flowers serves customers in Canada and may occasionally interact with individuals from other jurisdictions, the business will also consider applicable privacy rights under laws such as GDPR where relevant for EU users, including rights related to access, correction, erasure, restriction, objection, and complaint to a supervisory authority. Identity verification may be required before fulfilling certain requests so that information is not released to the wrong person.
This website is not intended to knowingly collect personal information from young children without appropriate adult involvement. If a parent or guardian believes a child has provided personal information improperly, they should contact the business so the matter can be reviewed. Privacy practices may change over time as the business, website tools, or legal requirements change. When material updates are made, the revised policy will be reflected on this page with updated wording. Continued use of the website after updates indicates acceptance of the revised policy to the extent permitted by law.